Cambridge & Counties Bank - An update on our operations

Published: 21/04/2020

At this challenging time, we would like to reassure you that we are here to support you and we wanted to give you an update on how we are continuing to adapt to the ongoing situation in relation to COVID-19.

We are monitoring and adhering to the guidance set by the UK Government and Public Health England. Our processes and robust IT infrastructure are regularly tested, which means we are well equipped for all our staff to work from home and we remain firmly open for business. Our colleagues across the country are working very hard to deliver the service and high levels of customer satisfaction that you have become accustomed to, as we follow rules on social distancing.

As you may expect, we are currently receiving a higher number of calls and emails so please bear with us if we take a little longer to respond than usual.  As our team are also helping you from different locations, please forgive the occasional interruption by a small person or furry friend! We really appreciate your understanding during this time.

Getting in touch

Phone – Call us on 0344 225 3939. Our team are answering all customer calls as quickly and efficiently as possible.

Email – Get in touch with us at  and we will respond as soon as possible.

Post – Mail posted to us may take a little longer to reach us and be actioned, therefore wherever possible please email all correspondence and documentation to us.

Online Servicing – You can send us secure messages via your online servicing account, and we will action these in the usual way.

We are also sharing updates on please check for further information.

Moving forward

Things will continue to change over the coming days and weeks and we’d like to reaffirm that we are open for business and ready to work with you throughout.  Your continued understanding and support are invaluable, and we’d like to thank you and wish you well.

Yours sincerely

Mike Kirsopp
Chief Executive Officer

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